The Panelling Centre Case Study

Cooking Up A Great Service For The Panelling Centre

The Client:
The Panelling Centre is one of Ireland’s leading manufacturers and distributors of kitchens, bedrooms, flooring systems and appliances, with locations across Ireland, aiming to inspire customers with up to date, high quality designer ranges. The company has over 40 years’ experience in the kitchen and bedroom business, stocking a complete selection of kitchen units, laminate worktops, solid worktops, kitchen accessories, appliances, drawer systems, flooring and decking.

The Requirement:
Continued expansion across Ireland and growing demand for the company’s extensive range in mainland UK led The Panelling Centre to open a Regional Distribution Centre in Milton Keynes to handle logistics across England, Wales and Scotland, stocking product to speed up deliveries to customers. Distribution was originally handled by another haulier, but the nature of the product meant that prices were not competitive enough by load or pallet, and not flexible enough to provide a best fit solution for this type of product. In addition, plans to move into direct to home deliveries meant that The Panelling Centre was looking for a distribution specialist capable of providing a two man delivery service.

The Solution:
LTS Global Solutions was recommended to The Panelling Centre by a third party already using the company’s services. Although initial volumes were limited, LTS recognised the potential for growth and worked with The Panelling Centre to devise a solution designed around greater volumes, moving away from groupage to operate vehicles dedicated to the company’s requirements. With kitchens and carcases often representing ‘dead space’ in logistics terms, achieving the right balance was critical in order to provide a solution which matched requirements in terms of both price and service levels. LTS now handles 98% of UK distribution for The Panelling Centre.

The Testimonial

“The service we receive from LTS is absolutely superb,”

“The service we receive from LTS is absolutely superb,” confirmed Richard Bexon for The Panelling Centre. “The back up from the traffic office is also excellent, with good communications at all times and a real dedication to managing the issues which arise every day on our busy roads! We enjoy a competitive and reliable service, designed around our needs, ensuring we receive the best possible delivery options and scope for development into the future in terms of both volumes and services.”

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