LTS Global Solutions – Delivering Service A Step Above The Rest!

The Client
Staircraft Integrated Solutions is the market leading supplier of timber staircases to the UK’s house building industry. The company has been manufacturing and supplying staircases for over 30 years, constantly reviewing products and services and refining its approach to meet the high volume and rapid delivery demands of this sector. Staircraft is now the only company in the UK offering a truly integrated solution from point of design to installation on site combining stairs, engineered floor joists and decking.

The Requirement:
Staircraft currently delivers on average 600+ staircases per week from two separate manufacturing facilities, one based in Nuneaton handling volume business with the major housebuilders and the other in Wednesbury, managing more customised projects. The company sought a partner capable of handling the challenges of these more bespoke distribution commissions, representing smaller volumes but different and very unique delivery requirements.

The Solution:
LTS has provided logistics services for Staircraft for a year and currently manages around 20% of all Staircraft deliveries. Excellent levels of communication have been established between the two companies, with LTS logging directly into Staircraft’s own on line management system to ensure deliveries are planned ahead of production. In addition, LTS has invested in longer vehicles to service the Staircraft requirement; for these products, weight is rarely an issue, but the length of straight stair sections can present logistic challenges.

The Testimonial
“LTS provides us with a consistently reliable and efficient service,” confirmed Paul Thomas, Operations Manager for Staircraft. “Our bespoke staircases are “complex” and come in all different shapes and sizes, as well as being a semi finished joinery product that demands knowledgeable handling. With LTS, we have been able to establish close working relationships and levels of trust with drivers and warehouse staff alike, who understand the potential issues when loading and unloading our products.”